Hi Sholmes,

"sholmes01" <sholmes01@discussions.microsoft.com> wrote in message news:4DC43F81-E5B5-4B96-8F83-8C2840C1B43D@microsoft.com...
|I can try that, but I am afraid that after I uninstall Dungeon Siege that I
| wont be able to install that one again. Why would Dungeon Siege cause a
| problem installing Dungeon Siege II? Does this mean that everyone had to do
| this?
|
| Scott
|
| "Jimmy S." wrote:
|
| > Hi,
| >
| > "sholmes01" <sholmes01@discussions.microsoft.com> wrote in message news:6DA914E7-9649-443D-829B-74FBF0C6770A@microsoft.com...
| > | No one have any info on this one? I have even tried Safe Mode and get the
| > | same message.
| > |
| > |
| > | "sholmes01" wrote:
| > |
| > | > I can not install the DEMO/Trial version of Dungeon Siege II. I have tried
| > | > from a DVD in a PC Gamer Magazine and also downloaded it from the internet. I
| > | > get the same result from both. It does not matter what I click on "Exspress
| > | > Install or Install" I get the same error. It says: "Setup cannot install
| > | > system files or update shared files, if the files are in use. Before
| > | > continuing, close any open applications
| > | >
| > | > XXXXX-067-....and so on...
| > | >
| > | > This is your product ID number. If you need to call for technical support,
| > | > you will be asked for this number......" More on this part later.
| > | >
| > | > I have searched, but have not seen this problem anywhere. I disabled all
| > | > non-microsoft services and all startup programs in MSCONFIG, but it still
| > | > will not run. I had no problem installing Dungeon Siege a while back, but
| > | > this wont install. I called microsoft tech support (spoke to 2 different
| > | > support centers) and they said they could not help with a DEMO program (even
| > | > though it said to call them and give the number). They said that they could
| > | > help me if I BOUGHT the game, but not with the DEMO. I am trying the DEMO to
| > | > see if I want to BUY the game. They said if they could not help me with the
| > | > problem after I bought it that I could get my money back.
| > | >
| > | > What a pain!
| > | >
| > | > Anyone have an idea?
| > | >
| >
| > Bootup in Safe Mode, try uninstalling ** Dungeon Siege and then install the Demo.
| > ** Backup your Save Games located in My Documents/My Games first.
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S. http://mvp.support.microsoft.com
| >
| > Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
| > MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > __________________________________________________ _______
| >
| >
| >

What do you think we should try before taking that step?

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
__________________________________________________ _______