Try to install on any other machine. If it installs and runs, the problem
is with your machine/configuration. If it does not, then the two choices
are that indeed the CD is bad--take/send it back for replacement, or there
is factor with being 'Australian'. ;-)

rwt

syndran" <syndran@discussions.microsoft.com> wrote in message
news:FE49115A-630E-4FED-961D-1B09F8932AF5@microsoft.com...
> After purchasing the game. i have attempted to install the game and run
> it.
> However the executable loads into processes and stops. no errors are
> given.
>
> tried so far
>
> reinstall
> full virus and disc scan
> reinstall from safe mode
> disabling hardware acceleration in both sound and video (as per knoledge
> base)
> verifying CD integrity
> uninstall of dungeon siege 1.
> full format of boot drive, reinstall of windows, SP2. DX9.0c and
> assosicated
> drivers
>
> after all this. i STILL get the same problem. when attempting to open the
> executable, it briefly gives the hourglass wait, CD spins up. and then.
> glorious nothing, with the executable showing in processes, but not
> launching the application
>
> thanks to the wonderful "international" support i am informed this game is
> NOT supported in australia. (via webpage) , teh support key provided by
> the
> installer comes up as an invalid product ID.
>
>