Thread: Outsourcing
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Old 03-29-2004, 04:10 PM
Grisu Grisu is offline
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Dell has offshored most of their telephone tech support and is bringing large parts back to the US as many customers have complained about the service they received while on the phone with them and M. Dell did not want to be seen as unpartiotic for offshoring.

I believe offshoring is affecting two industries only: IT (phone support and assembly) and telemarketing / telephone service for large businesses.

Telemarketers can go to hell anyways and the rest will survive....
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